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Account Director – Juice  | March 2020 – August 2024

• Managing multiple clients (predominantly BMW Group) with budget management and planning
• Management and development of approx. 20 tools for product comms, sales enablement and customer education platforms, progressing jobs from initial scope/strategy/proposal/quotation to completion and invoicing
• Project management of development briefs through Jira (agile & waterfall sprint management)
• Copywriting and creation of new Product Discovery Guides for launching new models (approx 15-20  pa)
• Line management of a team of 3 involving training, support and development & support and direction for team of Product Owners

Account Manager – White Clarke Creative  | Sept 2017 – Feb 2020

• Main point of contact across clients, delivering projects and campaigns to B2B and B2C across Australia, South Africa and the UK. 
• Managing finances across  client estimates, supplier purchase orders and invoices 
• Building emails using HTML and CSS for use in B2B international e-marketing campaigns
• Management of social media profiles and internal company website, coordinating award submissions across including producing content for company blog and social posts, optimising all for SEO.

Account Executive – JJ Marketing | Dec  2015 –Sept 2017

• Undertake appropriate market research to gain, maintain familiarity with and keep up with changes to Clients’ products, business culture and competition to contribute to campaign planning and development activities
• Provide overall marketing and administrative support to Account Manager across different Client campaigns and projects
• Contribute to developing marketing campaign plans which are subsequently presented to the Client for approval or modification in adherence of strict brand guidelines. 

Service Delivery Coordinator – Jisc | Aug 2015 – Dec 2015 (FTC)

• Liaise with Customer and Supplier throughout order and installation process of fibre & resolve finance  queries relating to supplier bills and customer invoices
• Maintain accurate timely and detailed records including input to the central database facility
• Maintain quality documents as required, identifying where processes may need to be reviewed.

 (PMO) Coordinator – RM Education | Jan 2015 – Mar 2015 (FTC)

• Creation and management of SharePoint libraries for Projects and Programmes (both internal and external)
• Completing regular audits to ensure that department practices/processes are compliant with information security and quality standards (ISO 9001 and ISO 27001
• Management of governance processes e.g Customer Satisfaction, Declaration of Interest, Asset Management

Publisher Account Manager – Swets Information Services | Oct 2013 – Oct 2014

• Process incoming correspondence in a timely and accurate manner ensuring KPI (Key performance Indicators) targets are met.
• Responsible for account management and satisfaction of key publishers and monitoring the day to day activity 
• Maintain up to date records of publishers, subscriptions, information and prices

• IPA Marketing Foundation

• BSc Psychology – 2:1 – Swansea University 
• A levels – ABB (Psychology, Maths, Drama) – St Helens & St Katharines  

• GCSEs – 3A*s, 4As, 4Bs – St Helens & St Katharines